Help
Support
Stuck on something in Tripass? Email us and a real person will reply, usually within two business days (Sydney time).
Common questions
I forgot my master password
Your vault is encrypted with a key made from your master password, and we never receive it. That means we cannot reset it or recover your data.
Face ID isn't unlocking Tripass
Check that Face ID is allowed for Tripass in iOS Settings › Face ID & Passcode › Other Apps. If you recently changed your Face ID, iOS may require your master password once before biometrics work again.
Tripass isn't showing up in AutoFill
Open iOS Settings › General › AutoFill & Passwords and switch on Tripass. Then open Tripass once so it can sync your logins to the AutoFill list.
A two-factor code is rejected
Codes depend on the time. In iOS Settings › General › Date & Time, turn on Set Automatically, then try a fresh code.
Moving to a new iPhone
On your old iPhone, make sure cloud backup is on in Settings. On the new iPhone, install Tripass, sign in with the same account and enter your master password to restore your vault.
Deleting your account
Open Settings in Tripass and choose to delete your account. This permanently removes your account and encrypted backup from our servers. It cannot be undone. If you can't access the app, email us from the address on your account and we will delete it for you.
Security reports
If you believe you've found a security issue in Tripass, email us with the details and steps to reproduce. Please give us reasonable time to fix it before sharing it publicly.